Return Policy – VelvetTrend
Your Satisfaction is Our Priority!
At VelvetTrend, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our Return Policy below to understand how to return or exchange your product.
1. Eligibility for Returns
- You may return most items within 30 days of delivery for a refund or exchange.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Non-Returnable Items
The following items are not eligible for return:
Products that have been used or damaged after delivery.
Items without the original packaging or tags.
Gift cards or downloadable software products.
3. How to Initiate a Return
To initiate a return, follow these steps:
Contact Us: Email us at support@velvettrend.velvetboxx.com with your order number and reason for return.
Receive Instructions: We’ll provide you with a return authorization number and instructions.
Ship the Item: Pack the item securely and ship it to the address provided.
4. Return Shipping Costs
If the return is due to a defect or error on our part, we will cover the return shipping costs.
If the return is for any other reason, you will be responsible for the return shipping fees.
5. Refunds
- Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
6. Exchanges
If you’d like to exchange an item, please indicate this when you contact us.
Exchanges are subject to product availability.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@velvettrend.velvetboxx.com. We will arrange for a replacement or refund at no additional cost to you.
8. International Returns
- International customers are responsible for return shipping costs and any applicable customs fees.
- Please ensure that the item is marked as a return to avoid additional charges.
9. Contact Us
If you have any questions about our Return Policy, please don’t hesitate to reach out: